Cancellation and Refund Policy

Overview

This Cancellation and Refund Policy explains the rules and procedures for customers who wish to cancel their purchase, return a product, or request a refund for a service purchased through our platform. By making a purchase, you agree to abide by the terms outlined below.

Eligibility for Cancellations and Refunds

1. Products or Services Eligible for Returns/Exchanges:
   • Requests must be made within 30 days of the purchase date.
   • Items must be in original condition (for physical products) or unused (for services).
2. Non-Refundable/Non-Returnable Items or Services:
   • Digital downloads, courses, and memberships are not eligible for refunds unless explicitly stated.
   • Services that have already been rendered or consumed.

How to Initiate a Return, Exchange, or Cancellation

1. Contact Us:
   • Send an email to novafx.in@gmail.com with your order details (order number, purchase date, and item/service name).
   • Clearly state whether you wish to return, exchange, or cancel your purchase.
2. Provide Necessary Details:
   • Attach proof of purchase (receipt or invoice) and any other requested documentation.
3. Shipping for Returns (if applicable):
   • Customers are responsible for return shipping fees unless the item was defective or incorrect.
   • Ensure the returned item is securely packaged to avoid damage during transit.

Refund Processing

1. Processing Time:
   • Refunds will be processed within 7-15 business days of receiving your return or cancellation request.
2. Refund Method:
   • Refunds will be issued to the original payment method used during purchase.
   • For some payment methods, additional processing time may be required by your financial institution.
3. Refund Deductions:
   • If applicable, restocking fees or shipping costs will be deducted from the refund amount.

Important Notes

1. Refunds and cancellations are subject to verification of eligibility.
2. If your return or refund request is denied, we will notify you with the reason.
3. For assistance, please contact us at:
   • Email: novafx.in@gmail.com
   • Phone: 9602022012

We aim to ensure your satisfaction and appreciate your understanding of these policies. If you have further questions, please do not hesitate to reach out.